Now that you know all about ticket types from the previous page (2023 DigAlert Ticket Types, Headers & Explanations), below is a matrix of what each type does and requires.
| Type | Description | Increases Revision | Extends Expiration | Possible Priorities | Delivered to Member | Positive Response Required | Positive Response Due Date/Time | See Notes |
|---|---|---|---|---|---|---|---|---|
| ACMT | Add Internal Comment | Y | N | NORM | N | N | None | |
| AMND | Amendment | Y | N | RUSH, SHRT, NORM, EMER | Y | N | If before the original Work Date/Time on the ticket or Legal notice then the response due date/time remains the same. If after, none | 1 |
| CNCL | Cancel | Y | N | RUSH | Y | N | None | |
| DMGE | Damage | Y | N | EMER | Y | N | None | |
| DSGN | Design | N | N | DSGN | N | N | None | 2 |
| EXPD | Exposed | Y | N | RUSH | Y | N | None | |
| NEW | New | N | Y | RUSH, SHRT, NORM, EMER | Y | Y | Legal notice or the work date and time listed on the ticket, whichever is later | |
| NRSP | No Response | Y | N | RUSH | Y | N | None | |
| REMK | Re-Marks Requested | Y | Y | NORM | Y | Y | Legal notice | |
| RNEW | Renewal | Y | Y | NORM | Y | N | None | |
| RTRN | Return Requested | Y | N | NORM | Y | Y | Legal notice | 3 |
NOTES
- If an Amendment is sent BEFORE the work starts date/time the priority is carried forward from the last transmission unless the priority is being upgraded. If an Amendment is sent AFTER the work start date/time the priority is changed to NORM.
- Design tickets are for future use only. Tickets WILL NOT be sent until a later date that has not been determined.
- Return Requested tickets are sent when the excavator is requesting one or more members to return to the job site for any other reason than stated in other ticket types.
Comment Area Formatting by Type (Comments are only available for secondary types)
| Type | Comment formatting |
|---|---|
| AMND | **AMENDMENT** additional information from the requestor PER requestor--[USER DateTime Stamp] |
| CNCL | **CANCEL TICKET** additional information from the requestor PER requestor--[USER DateTime Stamp] |
| DMGE | **DAMAGED** A LINE FOR list types/members – additional information from the requestor PER requestor--[USER DateTime Stamp] |
| EXPD | **EXPOSED** AN UNKNOWN/UNMARKED LINE FOR list type/members – additional information from the requestor PER requestor--[USER DateTime Stamp] |
| NRSP | **NO RESPONSE** FROM list types/members – additional information from the requestor PER requestor--[USER DateTime Stamp] |
| REMK | **REQUEST RE-MARKS** FROM list of types/members – WORK CONTINUING any additional comments from requestor PER requestor--[USER DateTime Stamp] |
| RNEW | **RENEW TICKET** WORK CONTINUING PER requestor--[USER DateTime Stamp] |
| RTRN | **RETURN REQUESTED** additional information from the requestor PER requestor–[USER DateTime Stamp] |
