Now that you know all about ticket types from the previous page (NEW DigAlert Ticket Types, Headers & Explanations Effective 3/1/2019), below is a matrix of what each type does and requires.


TypeDescriptionIncreases RevisionExtends ExpirationPossible PrioritiesDelivered to MemberPositive Response RequiredPositive Response Due Date/TimeSee Notes
ACMTAdd Internal CommentYNNORMNNNone
AMNDAmendmentYNRUSH, SHRT, NORM, EMERYY

If before the original Work Date/Time on the ticket or Legal notice then the response due date/time remains the same. If after, the response required date/time becomes legal notice.

1
CNCLCancelYNRUSHYNNone
DMEXDamage/ExposedYNRUSHYNNone2
DSGNDesignNNDSGNNNNone
NEWNewNYRUSH, SHRT, NORM, EMERYYLegal notice or the work date and time listed on the ticket, whichever is later
NRSPNo ResponseYNRUSHYNNone
REMKRe-Marks RequestedYYNORMYYLegal notice
RNEWRenewalYYNORMYNNone



NOTES
  1. If an amendment is sent BEFORE the work starts date/time the priority is carried forward from the last transmission unless the priority is being upgraded. If an amendment is sent AFTER the work start date/time the priority is changed to NORM.
  2. Design tickets are for future use only. Tickets WILL NOT be sent until a later date that has not been determined.



Comment Area Formatting by Type (Comments are only available for secondary types)


TypeComment formatting
AMND**AMENDMENT** additional information from the requestor PER requestor--[USER DateTime Stamp]
CNCL**CANCEL TICKET** PER requestor--[USER DateTime Stamp]
DMEX**DAMAGE** A DAMAGED LINE FOR list types/members – additional information from the requestor PER requestor--[USER DateTime Stamp]
DMEX**EXPOSED** AN EXPOSED LINE FOR list type/members – additional information from the requestor PER requestor--[USER DateTime Stamp]
NRSP**NO RESPONSE** FROM list types/members – additional information from the requestor PER requestor--[USER DateTime Stamp]
REMK**REQUEST RE-MARKS** FROM list of types/members – WORK CONTINUING any additional comments from requestor PER requestor--[USER DateTime Stamp]
RNEW**RENEW TICKET** WORK CONTINUING PER requestor--[USER DateTime Stamp]




  • No labels