How to report a Damage/Exposed line To report a damage/exposed line: Log in to your Direct Account.Skip to step 2 if you do not have an account. 2. Click on My Tickets. 3. Select the ticket you want to report a Damage/Exposed for,or enter your ticket number at the top and click View Ticket. 4. Click on Damage/Exposed 5. Select the type of line that was Damaged/Exposed, describe in detail what happened to the line, and the location where it occurred. 6. Confirmation screen.