Excavator Confirmations via Email/SMS
When creating a ticket, either online or over the phone with one of our Customer Service Respresentives (CSR), you will be asked if you would like to receive a copy of the ticket and any Electronic Positive Response (EPR) notifications. These notifications are by Email, SMS or both. Here are examples of what each one looks like.
Email Confirmations
![ticket-confirmation.png](../__attachments/28311611/ticket-confirmation.png?inst-v=bf205a4a-39f8-432a-962b-45aa5172cf43)
Email ticket notification
![epr-notice.png](../__attachments/28311611/epr-notice.png?inst-v=bf205a4a-39f8-432a-962b-45aa5172cf43)
Email EPR Notice
![epr-update.png](../__attachments/28311611/epr-update.png?inst-v=bf205a4a-39f8-432a-962b-45aa5172cf43)
EPR Update (after the legal date)
SMS Confirmations
![ticket-confirmation-sms.png](../__attachments/28311611/ticket-confirmation-sms.png?inst-v=bf205a4a-39f8-432a-962b-45aa5172cf43)
SMS ticket confirmation
![epr-confirmation-sms.png](../__attachments/28311611/epr-confirmation-sms.png?inst-v=bf205a4a-39f8-432a-962b-45aa5172cf43)
SMS EPR confirmation