Email Header & Subject line
(See "Ticket Header" below for corresponding numbers)
Ticket Header
- Center identification – USAS = Underground Service Alert Southern California
- Member Code – sometimes referred to as a CDC code or Member ID
- Date (or Date and Time) the ticket was completed
- Ticket Sequence number. This is incremented from zero each day from each server (A or B). This tells you how many tickets you receive each day from each server.
- Ticket Number
- The server ID. This will either be A or B
- Last 2 digits of the year the ticket was issued
- The Julian date. The number of the day in the year the ticket was issued
- The number of the ticket issued for that day. Incremented from 0001 on each day from each server
- Ticket revision number. Incremented each time the ticket is sent. The Server ID will change each time depending on which server issued the revision.
- Ticket Priority
- Ticket Type
- States how the member was added to the ticket. This will always be 'POLY'
- Category of ticket. Will always be "LREQ"
Ticket Types
- AMND – (Amendment tickets). For all reasons other than listed above, for example: correcting a ticket, adding more information, clarifying the location, etc.
- CNCL – (Cancel tickets). When the ticket is being canceled.
- DMEX – (Damaged or exposed lines ticket). When the excavator states there is an unmarked exposed line or a damaged line and requests members to respond.
- DSGN – (Design tickets). FOR FUTURE USE ONLY. These tickets will not be used until a later date that has not been determined at this time.
- NEW – (New tickets). New first time tickets. The revision number will always be 00A or 00B.
- NRSP – (No Response tickets). When the excavator states that any or all members failed to respond by the work date and time on the ticket.
- RNEW – (Renewal tickets). Tickets where the work is continuing past 28 calendar days.
- REMK – (Re-mark requested tickets). When the excavator requests any or all members to remark their lines. Also extends the ticket for 28 calendar days.
Ticket Priorities
- NORM or (2) – 2 working days or more notice (not including the date of notification)
- SHRT or (1) – From 4 hours to 1 minute less than 2 working days’ notice (not including the date of notification)
- RUSH or (0) – From 0 hours to 3 hours 59 minutes notice
- DSGN or (8) – Dedicated priority for design tickets. FOR FUTURE USE ONLY. These tickets will not be used until a later date that has not been determined at this time.
- EMER or (9) – Dedicated priority for Emergency tickets
Possible Email Subject Headers by Ticket Type
New (NEW):
- USAS USA01 2015/01/01 #00001A A0121231234-00A NEW NORM LREQ
- USAS USA01 2015/01/01 #00001A A0121231234-00A NEW SHRT LREQ
- USAS USA01 2015/01/01 #00001A A0121231234-00A NEW RUSH LREQ
- USAS USA01 2015/01/01 #00001A A0121231234-00A NEW EMER LREQ
Renewal Only (RNEW):
- USAS USA01 2015/01/01 #00001A A0121231234-01A RNEW NORM LREQ
Request Remarks & work Continuing (REMK):
- USAS USA01 2015/01/01 #00001A A0121231234-01A REMK NORM LREQ
Amendment (AMND):
- USAS USA01 2015/01/01 #00001A A0121231234-01A AMND NORM LREQ
- USAS USA01 2015/01/01 #00001A A0121231234-01A AMND SHRT LREQ
- USAS USA01 2015/01/01 #00001A A0121231234-01A AMND RUSH LREQ
- USAS USA01 2015/01/01 #00001A A0121231234-01A AMND EMER LREQ
No Response (NRSP):
- USAS USA01 2015/01/01 #00001A A0121231234-01A NRSP RUSH LREQ
- USAS USA01 2015/01/01 #00001A A0121231234-01A NRSP EMER LREQ
Damage/Exposed (DMEX):
- USAS USA01 2015/01/01 #00001A A0121231234-01A DMEX RUSH LREQ
- USAS USA01 2015/01/01 #00001A A0121231234-01A DMEX EMER LREQ
Cancel (CNCL):
- USAS USA01 2015/01/01 #00001A A0121231234-01A CNCL RUSH LREQ
Read about Ticket Format as Well
Be sure to read about ticket format → Ticket Format Details
These types, headers and explanations become effective 3/1/2019