What are Ticket Formats?

Ticket Formats are the exact specification that a ticket is delivered to utility members.  As a utility member you have the choice to choose the format that you would like to have delivered.  Any changes to formats must be approved by the Board of Directors and members are given as much notice as possible of any and all changes to Ticket Formats before changes go into effect.


Current List of Formats
  • 0 - Default text format
  • 4 - Default text format with new optional Work Order field and Emergency priority (This format will be removed as of 11/1/17)
  • 8 - XML with arrays for members, grids and shape points
  • 9 - XML with XSD and flat lists for members, grids and shape points
  • 16 - DigAlert's WebTMS only
Format Changes
  • 11/1/2017 - new mandatory format to comply with the new GC 4216. This format will be the only format available after 11/1/17.
    • Added a new field named Work Order "Wrk Order:" to the ticket
    • Added a new priority of "EMER" or "9" for emergency tickets
    • Added a category field to the header
    • Added a new field named "1Year:" for continual excavation tickets
    • Added a new field named "Response Required:" to indicate if the member is required to respond to the excavator
    • Added a new field named "Legal Date:" representing the date the ticket must be responded to by members that are required to respond to the excavator
    • Added a new field named "Legal Time:" representing the time the ticket must be responded to by members that are required to respond to the excavator
    • Added a new field named "View map at:" which will have a link to DigAlert's system allowing the members to view the map that DigAlert sent
    • Changed the "FAX:" field to "SMS:" which will be used for cell phone numbers instead of fax numbers
    • Removed the field "Grids:"
    • Expanded the field "Caller GPS" to a text field that will allow multiple lat/long points for use with Electronic Whitelining
  • 1/1/2016 - new fields were added under an optional format for members that choose to receive them
    • Added a new field named Work Order "Wrk Order:" to the ticket
    • Added a new priority of "EMER" or "9" for emergency tickets


Downloadable Format Documents and Smaples
  • Nov 1st, 2017 mandatory format Documents & Samples
2017FormatDocs.zip


What are the Delivery Options?

Delivery options are how you elect to receive the format above.  DigAlert offers many ways you can receive tickets.  Most members receive their tickets by email.  Below are options and any associated costs for those options.


List of Delivery Options
  • Email
  • FTP (both client and server)
  • WebTMS (Chargeable solution based on number of users)
  • Fax (Fees of $10.00 per fax apply. Fax delivery is no longer allowed as a primary delivery method. Alternate delivery method allowed for certain outages and only for use by the member for a limited amount of time. All charges apply under all member conditions.)