Email Header & Subject line

(See "Ticket Header" below for corresponding numbers)


Ticket Header

  1. Center identification – USAS = Underground Service Alert Southern California
  2. Member Code – sometimes referred to as a CDC code or Member ID
  3. Date (or Date and Time) the ticket was completed
  4. Ticket Sequence number.  This is incremented from zero each day from each server (A or B).  This tells you how many tickets you receive each day from each server.
  5. Ticket Number
    1. The server ID.  This will either be A or B
    2. Last 2 digits of the year the ticket was issued
    3. The Julian date.  The number of the day in the year the ticket was issued
    4. The number of the ticket issued for that day.  Incremented from 0001 on each day from each server
  6. Ticket revision number.  Incremented each time the ticket is sent.  The Server ID will change each time depending on which server issued the revision.
  7. Ticket Priority
  8. Ticket Type
  9. States how the member was added to the ticket.  This will either appear as ‘GRID’ if you are notified by grids or 'POLY' if you are notified by shape files.


Ticket Types
  • NEW – (New tickets). New first time tickets.  The revision number will always be 00A or 00B.
  • UPDT – (Updated tickets). Tickets where the work is continuing past 28 calendar days.
  • REMK – (Remark requested tickets). When the excavator requests any or all members to remark their lines. Also extends the ticket for 28 calendar days.
  • NOSH – (No show tickets). When the excavator states that any or all members failed to mark by the work date and time on the ticket.
  • DMEX – (Damaged or exposed lines ticket). When the excavator states there is an unmarked exposed line or a damaged line and requests members to respond.
  • CNCL – (Cancel tickets). When the ticket is being canceled.
  • RXMT – (Retransmit tickets). For all other reasons other than listed above, for example: correcting a ticket, adding more information, clarifying the location, etc.


Ticket Priorities
  • NORM or (2) – 2 full working days or more notice
  • SHRT or (1) – From 4 hours to 1 minute less than 2 full working days’ notice
  • RUSH or (0) – From 0 hours to 3 hours 59 minutes notice
  • REMK or (3) – Dedicated priority for Remarks Requested
  • EMER or (9) – Dedicated priority for Emergency tickets


Possible Ticket Headers by Ticket Type

New (NEW):

  • USAS USA01 2015/01/01 #00001A A0121231234-00A NORM NEW
  • USAS USA01 2015/01/01 #00001A A0121231234-00A SHRT NEW
  • USAS USA01 2015/01/01 #00001A A0121231234-00A RUSH NEW
  • USAS USA01 2015/01/01 #00001A A0121231234-00A EMER NEW

 

Update Only (UPDT):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A NORM UPDT

 

Request Remarks & work Continuing (REMK):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A REMK REMK

 

Retransmits (RXMT):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A NORM RXMT
  • USAS USA01 2015/01/01 #00001A A0121231234-01A SHRT RXMT
  • USAS USA01 2015/01/01 #00001A A0121231234-01A RUSH RXMT
  • USAS USA01 2015/01/01 #00001A A0121231234-01A EMER RXMT

 

No Show (NOSH):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A RUSH NOSH
  • USAS USA01 2015/01/01 #00001A A0121231234-01A EMER NOSH

 

Damage/Exposed (DMEX):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A RUSH DMEX
  • USAS USA01 2015/01/01 #00001A A0121231234-01A EMER DMEX

 

Cancel (CNCL):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A RUSH CNCL