In order to use +Response, you must first read through the documentation on requirements and functionality found → Positive Response

There are 2 reports available to members. 


These are located at https://newtin.digalert.org. 

  • Once you are logged in, a menu will appear as shown in Fig 1 below.

 

  • Under the “Reports” column, find the category labeled “Positive Response”. 

  • “+Response Analysis” will show information about what responses you have made

  • “+Responses Not in Time” will show a list of tickets that you did not respond to by the required response date.


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