WARNING

This information contained within this page will become effective January 1st, 2023

Updated: 7/7/2022

Version: 21.12.1a

Effective: Jan 1st 2023


Email Header & Subject line

(See "Ticket Header" below for corresponding numbers)


Ticket Header

  1. Center identification – USAS = Underground Service Alert Southern California
  2. Member Code – sometimes referred to as a CDC code or Member ID
  3. Date (or Date and Time) the ticket was completed
  4. Ticket Sequence number.  This is incremented from zero each day from each server (A or B).  This tells you how many tickets you receive each day from each server.
  5. Ticket Number
    1. The server ID.  This will either be A or B
    2. Last 2 digits of the year the ticket was issued
    3. The Julian date.  The number of the day in the year the ticket was issued
    4. The number of the ticket issued for that day.  Incremented from 0001 on each day from each server
  6. Ticket revision number.  Incremented each time the ticket is sent.  The Server ID will change each time depending on which server issued the revision.
  7. Ticket Priority
  8. Ticket Type
  9. States how the member was added to the ticket.  This will always be 'POLY'
  10. Category of ticket. 
    1. LREQ - Locate Request
    2. PRJT - Project ticket (FOR FUTURE USE)


Ticket Types
  • AMND – (Amendment tickets). For all reasons other than listed below that is not requesting any members to respond, for example: correcting a ticket, adding more information, clarifying the location, etc.
  • CNCL – (Cancel tickets). When the ticket is being canceled.
  • DMEX - (Damage/Exposed tickets).  When the excavator states there is a damage or exposed line.
  • DMGE – (Damaged line ticket). When the excavator states there is a damaged line and requests members to respond.
  • DSGN – (Design tickets). FOR FUTURE USE ONLY. These tickets will not be used until a later date that has not been determined at this time.
  • EXPD - (Exposed tickets).  When the excavator states there is an unmarked exposed line and requests the members to respond to be identified.
  • NEW – (New tickets). New first time tickets.  The revision number will always be 00A or 00B.
  • NRSP – (No Response tickets). When the excavator states that any or all members failed to respond by the work date and time on the ticket.
  • RNEW – (Renewal tickets). Tickets where the work is continuing past 28 calendar days.
  • REMK – (Re-mark requested tickets). When the excavator requests any or all members to remark their lines. Also extends the ticket for 28 calendar days.
  • RTRN - (Return Trip requested).  When the excavator states they need any or all members to respond to the site for any reason other than listed above.  This ticket type will reset the legal notice for members required to respond back to the site.


Ticket Priorities
  • NORM or (2) – 2 working days or more notice (not including the date of notification)
  • SHRT or (1) – From 4 hours to 1 minute less than 2 working days’ notice (not including the date of notification)
  • RUSH or (0) – From 0 hours to 3 hours 59 minutes notice
  • DSGN or (8) – Dedicated priority for design tickets. FOR FUTURE USE ONLY. These tickets will not be used until a later date that has not been determined at this time.
  • EMER or (9) – Dedicated priority for Emergency tickets


Excavator Types
  • CDOT - Caltrans
  • CITY - City
  • CNTY - County
  • CONT - Contrator
  • FARM - Farmer
  • HOME - Home owner
  • MEMB - Member of DigAlert
  • MILT - Military


Searchable Tags

Searchable tags is the name of the field that will hold hashtags for systems to index, parse and also for members to read.  If the hashtag appears, then that means whatever the hashtag says will be done on that ticket.  For example, #microtrench would mean that micro trenching is taking place on this ticket.  If it isn't there, then micro trenching will not be done on this ticket.  This field allows the format to adapt to excavation situations in the future without needing a format change which is lengthy and costly for members.  This list will be a living list and change as needed.

Searchable tags will be listed with a space between each tag, for example "Searchable Tags: #microtrench #pipe-burst"

Possible hashtags:

  • #microtrench
  • #PipeBurst
  • #night_weekend


Possible Email Subject Headers by Ticket Type

New (NEW):

  • USAS USA01 2015/01/01 #00001A A0121231234-00A NEW NORM LREQ
  • USAS USA01 2015/01/01 #00001A A0121231234-00A NEW SHRT LREQ
  • USAS USA01 2015/01/01 #00001A A0121231234-00A NEW RUSH LREQ
  • USAS USA01 2015/01/01 #00001A A0121231234-00A NEW EMER LREQ


Renewal Only (RNEW):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A RNEW NORM LREQ


Request Remarks & work Continuing (REMK):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A REMK NORM LREQ


Amendment (AMND):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A AMND NORM LREQ
  • USAS USA01 2015/01/01 #00001A A0121231234-01A AMND SHRT LREQ
  • USAS USA01 2015/01/01 #00001A A0121231234-01A AMND RUSH LREQ
  • USAS USA01 2015/01/01 #00001A A0121231234-01A AMND EMER LREQ


No Response (NRSP):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A NRSP RUSH LREQ
  • USAS USA01 2015/01/01 #00001A A0121231234-01A NRSP EMER LREQ


Damage (DMGE):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A DMEX RUSH LREQ
  • USAS USA01 2015/01/01 #00001A A0121231234-01A DMGE EMER LREQ


Exposed (EXPD):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A EXPD RUSH LREQ


Return Trip Requested (RTRN):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A RTRN NORM LREQ


Cancel (CNCL):

  • USAS USA01 2015/01/01 #00001A A0121231234-01A CNCL RUSH LREQ

Read about Ticket Format as Well

Be sure to read about ticket format → 2023 Plain Text Ticket Format Details

These types, headers and explanations become effective January 1st, 2023