Policies & Procedures
Breadcrumbs

Changing Information on Tickets


Released: 1/16/23

Effective: 1/16/23


When using Amendment in DigAlert Direct® or when calling in a change to a location. Only the below information can be changed on the ticket. If the change being requested is not on the list below, a new ticket will be required. This is for safety and Electronic Positive Response requirements.


If changing a ticket to an emergency, a NEW emergency ticket must be created for ONLY the area that is an emergency.  Sometimes this area will be the same as the original ticket, sometimes the area may be less than the original area on the existing ticket.


What can be changes on a ticket once issued

Available to change through DigAlert Direct®

Caller phone


Company name (BEFORE START DATE/TIME ONLY)


Company address


Company city


Company state


Company zip code


Caller email


Caller e-conf


Caller cell


Caller txt-conf


Site contact name

Site contact phone

Site contact email

Site contact e-conf

Site contact txt-conf

Delineation method (A RETURN TRIP ticket ONLY, not Amendment)


Permit number


Work order/job


Work date/time


Direct notify


Anything directed to you from DigAlert personnel


* DigAlert personnel direction is on a case by case basis and should not be confused with policy unless expressly stated.