Responding via Ticket Link
In order to use Electronic Positive Response (EPR), you must first read through the documentation on requirements and functionality found → Electronic Positive Response (EPR)
How to use
Click on the link at the bottom of the ticket that is labeled “Electronic Positive Response Link”
![](../__attachments/27426918/Screenshot%202024-03-19%20at%2012.02.08%E2%80%AFPM.png?inst-v=108fc9ce-e201-44f6-b3a9-5a906df9611d)
Enter the response in the appropriate fields, then click “submit”
![image-20240319-190442.png](../__attachments/27426918/image-20240319-190442.png?inst-v=108fc9ce-e201-44f6-b3a9-5a906df9611d)
Once submitted a confirmation screen will be displayed letting you know your response was successful.