Ticket Types, Headers & Explanations
Email Header & Subject Line
Email Header/Subject
Ticket Header
Explanations:
Center identification – USAS = Underground Service Alert Southern California
Member Code – sometimes referred to as a CDC code or Member ID
Date (or Date and Time) the ticket was completed
Ticket Sequence number. This is incremented from zero each day from each server (A or B). This tells you how many tickets you receive each day from each server.
Ticket Number
The server ID. This will either be A or B
Last 2 digits of the year the ticket was issued
The Julian date. The number of the day in the year the ticket was issued
The number of the ticket issued for that day. Incremented from 0001 on each day from each server
Ticket revision number. Incremented each time the ticket is sent. The Server ID will change each time depending on which server issued the revision.
Ticket Priority
Ticket Type
States how the member was added to the ticket. This will always be 'POLY'
Category of ticket.
LREQ - Locate Request
PRJT - Project ticket (FOR FUTURE USE)
Center identification – USAS = Underground Service Alert Southern California
Member Code – sometimes referred to as a CDC code or Member ID
Date (or Date and Time) the ticket was completed
Ticket Sequence number. This is incremented from zero each day from each server (A or B). This tells you how many tickets you receive each day from each server.
Ticket Number
The server ID. This will either be A or B
Last 2 digits of the year the ticket was issued
The Julian date. The number of the day in the year the ticket was issued
The number of the ticket issued for that day. Incremented from 0001 on each day from each server
Ticket revision number. Incremented each time the ticket is sent. The Server ID will change each time depending on which server issued the revision.
Ticket Priority
Ticket Type
States how the member was added to the ticket. This will always be 'POLY'
Category of ticket.
LREQ - Locate Request
PRJT - Project ticket (FOR FUTURE USE)
Ticket Types:
AMND – (Amendment tickets). For all reasons other than listed below that is not requesting any members to respond, for example: correcting a ticket, adding more information, clarifying the location, etc.
CNCL – (Cancel tickets). When the ticket is being canceled.
DMGE – (Damaged line ticket). When the excavator states there is a damaged line and requests members to respond.
DSGN – (Design tickets). FOR FUTURE USE ONLY. These tickets will not be used until a later date that has not been determined at this time.
EXPD - (Exposed tickets). When the excavator states there is an unmarked exposed line and requests the members to respond to be identified.
NEW – (New tickets). New first time tickets. The revision number will always be 00A or 00B.
NRSP – (No Response tickets). When the excavator states that any or all members failed to respond by the work date and time on the ticket.
RNEW – (Renewal tickets). Tickets where the work is continuing past 28 calendar days.
REMK – (Re-mark requested tickets). When the excavator requests any or all members to remark their lines. Also extends the ticket for 28 calendar days.
RTRN - (Return Trip requested). When the excavator states they need any or all members to respond to the site for any reason other than listed above. This ticket type will reset the legal notice for members required to respond back to the site.
Ticket Priorities:
NORM or (2) – 2 working days or more notice (not including the date of notification)
SHRT or (1) – From 4 hours to 1 minute less than 2 working days’ notice (not including the date of notification)
RUSH or (0) – From 0 hours to 3 hours 59 minutes notice
DSGN or (8) – Dedicated priority for design tickets. FOR FUTURE USE ONLY. These tickets will not be used until a later date that has not been determined at this time.
EMER or (9) – Dedicated priority for Emergency tickets
Excavator Types:
CDOT - Caltrans
CITY - City
CNTY - County
CONT - Contrator
FARM - Farmer
HOME - Home owner
MEMB - Member of DigAlert
MILT - Military
Searchable Tags:
Searchable tags is the name of the field that will hold hashtags for systems to index, parse and also for members to read. If the hashtag appears, then that means whatever the hashtag says will be done on that ticket. For example, #microtrench would mean that micro trenching is taking place on this ticket. If it isn't there, then micro trenching will not be done on this ticket. This field allows the format to adapt to excavation situations in the future without needing a format change which is lengthy and costly for members. This list will be a living list and change as needed.
Searchable tags will be listed with a space between each tag, for example "Searchable Tags: #microtrench #pipe_burst"
Possible hashtags:
#microtrench
#PipeBurst
#night_weekend
Possible Email Subject Headers by Ticket Type:
New (NEW):
USAS USA01 2015/01/01 #00001A A0121231234-00A NEW NORM LREQ
USAS USA01 2015/01/01 #00001A A0121231234-00A NEW SHRT LREQ
USAS USA01 2015/01/01 #00001A A0121231234-00A NEW RUSH LREQ
USAS USA01 2015/01/01 #00001A A0121231234-00A NEW EMER LREQ
Renewal Only (RNEW):
USAS USA01 2015/01/01 #00001A A0121231234-01A RNEW NORM LREQ
Request Remarks & work Continuing (REMK):
USAS USA01 2015/01/01 #00001A A0121231234-01A REMK NORM LREQ
Amendment (AMND):
USAS USA01 2015/01/01 #00001A A0121231234-01A AMND NORM LREQ
USAS USA01 2015/01/01 #00001A A0121231234-01A AMND SHRT LREQ
USAS USA01 2015/01/01 #00001A A0121231234-01A AMND RUSH LREQ
USAS USA01 2015/01/01 #00001A A0121231234-01A AMND EMER LREQ
No Response (NRSP):
USAS USA01 2015/01/01 #00001A A0121231234-01A NRSP RUSH LREQ
USAS USA01 2015/01/01 #00001A A0121231234-01A NRSP EMER LREQ
Damage (DMGE):
USAS USA01 2015/01/01 #00001A A0121231234-01A DMGE EMER LREQ
Exposed (EXPD):
USAS USA01 2015/01/01 #00001A A0121231234-01A EXPD RUSH LREQ
Return Trip Requested (RTRN):
USAS USA01 2015/01/01 #00001A A0121231234-01A RTRN NORM LREQ
Cancel (CNCL):
USAS USA01 2015/01/01 #00001A A0121231234-01A CNCL RUSH LREQ
NOTE
Be sure to read about ticket formats Ticket Formats & Delivery Options