No Response Tickets

Auto No Response History

Effective January 1st 2025, Underground Service Alert of Southern California (DigAlert®) started sending automatic No Response tickets to members who failed to respond to the Electronic Positive Response (EPR) system by the required date and time on behalf of the excavator. These No Response tickets are sent to the members until they respond to the EPR system as required by CA GC 4216 every 2 working days, not including the date of notification. DigAlert® has allowed excavators to submit No Response tickets manually as well since this change took place.

Manual No Response Changes 1/1/2026

Effective January 1st, 2026, the manual No Response process will no longer be allowed since No Responses are sent automatically at the legal date/time of the ticket on behalf of the excavator. The excavator no longer needs to worry about these as the system does it for them automatically.

What does this mean?

This change means that as of January 1st, 2026, you will no longer be able to submit a No Response ticket outside of the system automatically doing it for you.

What if I disagree with the response the member has given?

If the member posts an EPR that you disagree with and need them back out for any reason there are a few steps to take. First, submit the ticket as a Return Trip and state in the comments, the reason you are asking the member to come back out and the facts you believe the EPR provided is not accurate. If you are not in need of the members to respond back out to the location, then submit the ticket as an Amendment with the same type of comments described previously. Remember, this is a business and a legal document so there is no need for any hostility or unprofessional comments to be listed on a ticket, make sure the comments are professional. Second, you can file a complaint with the Underground Safe Excavation Board by visiting the following link → https://newtinlts.digalert.org/cufseb/#/navigation . Be sure to complete the form in its entirety so the investigators can get a complete understanding of the complaint.

I need to call someone, who do I call?

If you need to call someone, look at your ticket confirmation for the phone number for the member you are wishing to contact. These are the most up to date phone numbers DigAlert® has available in the system. If you do not have a copy of your ticket, you can go here → https://newtin.digalert.org/direct/contactlookup.html and look up the contact information for the members notified on your ticket.

Recap

Instead of sending a No Response for a member that has already supplied a response to the EPR system, send the ticket either as a;

• Return Trip when asking for a member(s) to respond back out for any reason (other than for Re-marks, Damage or Exposed lines), be sure to list why in the comments

• Amendment when just passing on information to the member without asking them to respond to the site.