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Ticket Type Detail Matrix


Released: 12/24/24

Effective: 1/1/25


Now that you know all about ticket types from the previous page ( Ticket Types, Headers & Explanations), below is a matrix of what each type does and requires.

Type

Description

Increases Revision

Extends Expiration

Possible Priorities

Delivered to Member

Positive Response Required

Positive Response Due Date/Time

See Notes

ACMT

Add Internal Comment

Y

N

NORM

N

N

None


AMND

Amendment

Y

N

RUSH, SHRT, NORM, EMER

Y

N

If before the original Work Date/Time on the ticket or Legal notice then the response due date/time remains the same. If after, none

1

CNCL

Cancel

Y

N

RUSH

Y

N

None


DMGE

Damage

Y

N

EMER

Y

N

None


DSGN

Design

N

N

DSGN

N

N

None

2

EXPD

Exposed

Y

N

RUSH

Y

N

None


NEW

New

N

Y

RUSH, SHRT, NORM, EMER

Y

Y

Legal notice or the work date and time listed on the ticket, whichever is later


NRSP

No Response

Y

N

RUSH

Y

Y

Legal notice


REMK

Re-Marks Requested

Y

Y

NORM

Y

Y

Legal notice


RNEW

Renewal

Y

Y

NORM

Y

N

None


RTRN

Return Requested

Y

N

NORM

Y

Y

Legal notice

3


NOTES

  1. If an Amendment is sent BEFORE the work starts date/time the priority is carried forward from the last transmission unless the priority is being upgraded. If an Amendment is sent AFTER the work start date/time the priority is changed to NORM.

  2. Design tickets are for future use only. Tickets WILL NOT be sent until a later date that has not been determined.

  3. Return Requested tickets are sent when the excavator is requesting one or more members to return to the job site for any other reason than stated in other ticket types.


Comment Area Formatting by Type (Comments are only available for secondary types)


Type

Comment formatting

AMND

**AMENDMENT** additional information from the requestor PER requestor--[USER DateTime Stamp]

CNCL

**CANCEL TICKET** additional information from the requestor PER requestor--[USER DateTime Stamp]

DMGE

**DAMAGED** A LINE FOR list types/members – additional information from the requestor PER requestor--[USER DateTime Stamp]

EXPD

**EXPOSED** AN UNKNOWN/UNMARKED LINE FOR list type/members – additional information from the requestor PER requestor--[USER DateTime Stamp]

NRSP

**NO RESPONSE** FROM affected members – additional information from the requestor PER requestor--[USER DateTime Stamp]

NRSP

**NO RESPONSE** FROM affected members – AUTO GENERATED DUE TO LACK OF EPR RESPONSE BY LEGAL START DATE/TIME – [DIRECTAPI DateTime Stamp]

REMK

**REQUEST RE-MARKS** FROM list of types/members – WORK CONTINUING any additional comments from requestor PER requestor--[USER DateTime Stamp]

RNEW

**RENEW TICKET** WORK CONTINUING PER requestor--[USER DateTime Stamp]

RTRN

**RETURN REQUESTED** additional information from the requestor PER requestor–[USER DateTime Stamp]