Changing Information of Tickets
When using Amendment in DigAlert Direct or when calling in a change to a location. Only the below information can be changed on the ticket. If the change being requested is not on the list below, a new ticket will be required. This is for safety and Electronic Positive Response requirements.
If changing a ticket to an emergency, a NEW emergency ticket must be created for ONLY the area that is an emergency. Sometimes this area will be the same as the original ticket, sometimes the area may be less than the original area on the existing ticket.
What can be changes on a ticket once issued |
|---|
Caller phone |
Company name (BEFORE START DATE/TIME ONLY) |
Company address |
Company city |
Company state |
Company zip code |
Caller email |
Caller e-conf |
Caller cell |
Caller txt-conf |
Site contact name |
Site contact phone |
Site contact email |
Site contact e-conf |
Site contact txt-conf |
Delineation method (A RETURN TRIP ticket ONLY, not Amendment) |
Permit number |
Work order/job |
Work date/time |
Direct notify |
Anything directed to you from DigAlert personnel |
* DigAlert personnel direction is on a case by case basis and should not be confused with policy unless expressly stated.