Released: 10/30/25
Effective: 11/07/25
When using Amendment in DigAlert Direct® or when calling in a change to a location. Only the below information can be changed on the ticket. If the change being requested is not on the list below, a new ticket will be required. This is for safety and Electronic Positive Response requirements.
NOTE
Once the ticket is issued the start date and time can’t be changed. If it needs to be changed, a NEW ticket must be created and the old ticket must be canceled.
If changing a ticket to an emergency, a NEW emergency ticket must be created for ONLY the area that is an emergency. Sometimes this area will be the same as the original ticket, sometimes the area may be less than the original area on the existing ticket.
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What can be changes on a ticket once issued |
Available to change through DigAlert Direct® |
|---|---|
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Caller phone |
|
|
Company name (BEFORE START DATE/TIME ONLY) |
|
|
Company address |
|
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Company city |
|
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Company state |
|
|
Company zip code |
|
|
Caller email |
|
|
Caller email confirmation |
|
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Caller cell |
|
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Caller txt confirmation |
|
|
Site contact name |
✅ |
|
Site contact phone |
✅ |
|
Site contact email |
✅ |
|
Site contact email confirmation |
✅ |
|
Site contact txt confirmation |
✅ |
|
Delineation method (A RETURN TRIP ticket ONLY, not Amendment) |
|
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Permit number |
|
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Work order/job |
|
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Direct notify |
|
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Anything directed to you from DigAlert® personnel |
|
* DigAlert® personnel direction is on a case by case basis and should not be confused with policy unless expressly stated.