Released: 11/20/2025
Version: 25.11.20a
With the retirement of plain text email delivery and the switch to HTML email delivery you may find the need to adjust spam settings on your server or within your email account to ensure DigAlert® tickets are being delivered correctly. While the simple plain text emails are less likely to be flagged as spam, HTML emails with formatted sections, headers, bold text and embedded hyperlinks, tend to have a higher risk of being filtered into spam folders. To avoid any issues with receiving DigAlert® tickets please make the needed changes to your spam filtering rules.
CAUTION
If you are using a dedicated email server (not something like Gmail), these filters and rules should be configured on your email server NOT the client (for example Outlook). This will require you to pass this information on to your IT department to set these whitelists up.
First, whitelist our email address that the DigAlert® tickets are being sent from (notification@digalert.org).
Second, and more reliable, whitelist the IP addresses of our servers that send the DigAlert® tickets. Whitelisting the IP addresses ensure that spam emails that might spoof our email address are still filtered out. DigAlert® has 2 servers that process tickets and they both independently send DigAlert® tickets, so please make sure to whitelist both IP Addresses shown below.
|
Host Name (FQDN) |
Public IP |
|---|---|
|
newtina.digalert.org |
198.169.62.10 |
|
newtinb.digalert.org |
198.169.63.10 |
NOTE
Always verify the rules are working correctly by checking your spam or junk folders for DigAlert® tickets that might have been caught by your filtering.
If you have any issues with spam filtering or setting up rules, please contact your IT department. We unfortunately are not able to help with this since it is not on our network and there are so many different email servers and clients.